About us

Online store

'www.ccusi.com' Orders to other E.U. countries will be dealt with on a case-by-case basis. We will be as fair as possible - most orders can be processed. We use the national postal service for deliveries as well as courier services. Where we use a courier service, a signature will be required for proof of delivery. We will dispatch your order within 1 working day of receipt of your completed order. Delivery times will normally be within 5 working days for delivery to Spain and within 7 working days for all other E.U. countries. In the unlikely event that the item you ordered is not in stock, we will contact you and let you know the expected delivery date. If you decide not to persist with your order, we will cancel it and issue a full refund.

Shipping & returns

Transport and delivery www.ccusi.com order to manage within 48h to 72h get where you indicate. Please consider this when making your orders. To specify a particular date or time, please contact our team in webccusi@ccusi.com at times including Monday through Friday between 10:00 and 18:00. Carry out its most expensive www.ccusi.com efforts to make deliveries on schedule, offered or confirmed. However, because they are hiring a delivery service, will not acquire any liability for failures to comply with these dates if it is through no fault of www.ccusi.com. Upon delivery of the goods, the customer must sign the delivery note giving its assent to the supply. The conformity of the client in the delivery order implies the renunciation of any claim of complaint regarding the goods ordered and received. If insurance is required to correct any errors in delivery, is a precondition that indicated in the remarks section of the carrier's delivery document any incident related to the goods or their packaging. It is also imperative that they communicate to www.ccusi.com such tax within 24 hours. If these conditions are not met, www.ccusi.com not assumes any responsibility for the goods. www.ccusi.com reserves its right to recover ownership of product in case of default of the price.

Shipping www.ccusi.com has established a partnership with Nacex (e-Nacex), first logistics operator in Spain to ensure the delivery of their purchases in the best conditions and in the agreed timeframe.

Shipping & ReturnsThe deadline to make a change is 15 calendar days from receipt of order by the customer. Any product you want to exchange or return should always be done with the original packaging and labelling intact, conveniently packaged in its original box and properly protected. The item to be returned must be in the same state in which it was received. We will not accept products that have been used, and damaged or broken as a result of carelessness or negligence. Neither is allowed to change or return any items or custom screen printed. The amount of refunds will be made by transfer to the account specified by the customer within 7 working days after the return of the purchase. If the order is returned to origin because the logistics company could not deliver the negligence of the same recipient, www.ccusi.com will bear all expenses for the first forwarding. In the event that the logistics company had operated properly, will not be responsible www.ccusi.com forwarding. If we had taken the request before sending it, it will refund the item you have in the order, but not the shipping and handling.In the event that the client detects a problem at the time of delivery of your order (damaged product, lack of product, etc.), you must indicate in writing on the delivery note that will be provided by the carrier, and proceed to put this matter to the attention of those responsible for www.ccusi.com by sending an email to the following address: webccusi@ccusi.com all this up within the first 24 hours after receipt. No refund is allowed on damaged or defective item, or claim for missing items, if this has not been communicated by the client within the time prescribed therein.In the event of a return customer for personal reasons, he will be responsible for all return postage. If the client wishes to make a change, follow the refund procedure and opt for another product. The return costs are the responsibility of forwarding client and continue the policy of logistics costs applicable to a first shipment.If the return or exchange is due to an error on our part as far as shipping is concerned, www.ccusi.com will pay the return postage and later forwarding. The customer can opt for the refund of the purchase.In any case, the customer must follow the return procedure, detailed below. www.ccusi.com reserves the right to claim compensation to offset the potential damage to the goods, as well as to recover the direct costs incurred by the return. Not accept returns that do not follow the return procedure.

Return Procedure:

(From Spain to countries outside Spain the client is responsible for the cost of returning consult mail: webccusi@ccusi.com)

  1. Send an email to webccusi@ccusi.com indicating the item you want to return together with:
    • INVOICE (The received when buying your product)
    • TELEPHONE
    • DNI or Accredition number
    • Bank account number for income return
    • Pickup Address to send the messenger.
  2. Return the package to this address:
    TIENDA MUNAIKI-Estación de Chamartín c/Agustín de Foxá s/n 28036 Madrid (España)
  3. Include in the original package all items received (article, box, certificate and invoice).
  4. From www.ccusi.com we will send a mail saying that we proceed to send a messenger to your home.
  5. Once you received the package in our stores, we will identify and verify the status of returned products. This may take 48 hours as each item is analyzed to verify that corresponds to the actually sent.
  6. After the check you email approval and proceed immediately to exchange or return. If there is any discrepancy, we will contact you with the same urgency.
  7. The customer has 48 hours to warn of a return to mail: webccusi@ccusi.com without postage, if not be borne by the same return postage.
  8. For this, the customer must:
    • Enter 6 € to account number: ES26 2100 2126 5802 0047 4939, La caixa
    • Send an email to webccusi@ccusi.com with the role of income in our account and put in CONCEPT: Name and Return
    • Upon receipt of the payment and mail, we will respond with a confirmation email and will send the messenger.
  9. www.ccusi.com can not be responsible for any loss or damage of packets sent by customers.