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General conditions of purchase

These General Conditions of Purchase and Privacy Policy regulate the use of the website www.ccusi.com (hereinafter referred to as "the website") owned by CCUSI INKA GROUP S.L.. (hereinafter referred to as Ccusi).

Ccusi is a limited company with registered address in Barrio de Ventas, 36, Edificio Bizkargi, Pabellón nº 10, 20305 Irún- Guipúzcoa, Spain, holder of CIF (tax code) No. B75015701 and inscribed in the Commercial Register of Guipúzcoa, page 55-3228, Volume 2458, Folio 158. Customers' use of the Ccusi internet shopping services presupposes their adherence to the General Conditions of Purchase in the version published by Ccusi at the time of placing their order. Customers are therefore advised to read these General Conditions before making a purchase.

How to purchase at Ccusi online shop

To make a purchase at the Ccusi online shop, just follow these simple steps:

  1. Once you enter in the website, you can start adding items to your basket, so you always have them to hand and you can keep track of them.
  2. To make your purchase you do not have to be a registered user on our website, as you can shop using the "'Instant Chekout" option. To register, simply fill in the details requested in the Register section. Once you are registered you can continue shopping.
  3. The items selected will be accessible at any time in the shopping basket, where you can either change quantities or delete them from the list. To start the purchasing process, just click on the Purchase button.
  4. A form will appear with your order delivery details. Fill in the details and continue with your purchase.
  5. Finally, you need to complete your payment details using our secure payment portal, via PayPa or via Cash on Delivery. If using the former, enter your card details, check they are correct and validate your purchase. If the details entered are correct, the purchase will be completed successfully and you will receive your order confirmation by e-mail. Please always keep a record of your order details in case they are needed for handling any change, incident or return.

Guarantee

The distributor will be answerable to the consumer for any lack of compliance occurring at the time of delivery of the item, in accordance with Royal Decree 1/2007 of 30 November, approving the general law defending consumers and users and other complementary laws.

Ccusi will be answerable to the consumer for any lack of compliance occurring at the time the item is delivered – provided that it is the responsibility of Ccusi – and for any manufacturing fault occurring during a period of two years counting from the date of purchase, provided the consumer keeps the sales receipt.

Ccusi accepts no responsibility, under any circumstances, for items damaged or affected by improper use or negligence by the user..

Product availability

All orders are subject to product availability. If supply problems occur, or items are out of stock, you will be informed via email or phone and and you will have the chance to purchase another product of the same value.

Price

The prices applicable are those listed on the web site at the time of ordering. The prices listed for each product include VAT (Value Added Tax). The total price is broken down to show delivery charges at the time of ordering. Ccusi reserves the right to make any changes it considers to be appropriate at any time and without prior notice, and can update, including on a daily basis, products and prices depending on the addition of new items.

The delivery prices are not included. There will be no delivery charges in orders higher than 300€.

Delivery Times And Charges

We offer the following shipping methods:

  • Spain and Portugal: NACEX. 6,50€. 2-6 full business days.
  • France: Colissimo-La Poste. 8,50€. 2-6 full business days.
  • Rest of the World: MRW International. Price and delivery time depending on the Zone.

Responsibility for the use of our services

You undertake to use our services for your own personal, non-commercial and not-for-profit purposes.

As user of our web site, you undertake to accept the risks entailed in connecting to our web site. The company CCUSI INKA GROUP S.L. is hereby exempt from any responsibility in the event of direct or indirect damages (financial loss, loss of earnings, change) that you or a third party may suffer, in the case that such damages are caused by the internet connection used, from being unable to access or connect to the web site, or from incorrect functioning of the web site.

In particular, this applies to damages arising from inaccurate content, errors, slowness or broken connection while data is being transmitted, to the loss, disappearance or alteration of data, virus from any origin, intrusion by a third party or in general from using the web site or being prevented from using it.

Customer service

You can contact our online Customer Service team in one of three ways:

  • By completing the form on our website.
  • By sending an e-mail to buzon@ccusi.com.
  • By calling telephone number +34 943.637.953 Monday to Friday from 09:30 to 18:30 (GMT +1).