Help Center

At CCUSI, your privacy is our priority. We respect and value the trust you place in us when you share your personal information. This policy explains how we collect, use, and protect your data when you visit CCUSI.com or make a purchase.

📝 Information We Collect

When you interact with our website, we may collect:

✅ Personal details (such as your name, email address, shipping and billing details).

✅ Payment information (securely processed through trusted providers—we never store your full card details).

✅ Website usage data (via cookies and analytics to improve your shopping experience).

🎯 How We Use Your Data

We only use your information to:

✔️ Process and deliver your orders.

✔️ Communicate with you regarding purchases, support, or promotions.

✔️ Improve our website performance and user experience.

✔️ Prevent fraud and ensure secure transactions.

🔐 Data Security

We use advanced security measures to safeguard your personal information. While no system is 100% secure, we continuously update our processes to protect your data against unauthorized access.

🌍 Sharing Your Data

We do not sell or rent your information. We may share data only with trusted third parties (such as payment gateways, shipping carriers, or legal authorities if required by law).

⚙️ Cookies & Preferences

Our website uses cookies to enhance your browsing experience. You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect some site functions.

🛡️ Your Rights

You have the right to access, update, or delete your personal information, and to opt out of marketing emails at any time. To exercise these rights, simply contact us at [insert support email].

📅 Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with an updated “Last Modified” date.

At CCUSI, your happiness matters to us. If something isn’t right with your order, we’ve made returns and refunds simple, transparent, and fair.

✅ Easy Returns: You may return your order within 14 days of receiving it, provided items are unused, in their original condition and packaging. Please note that perishable items, custom orders, and clearance/sale goods cannot be returned.

🔍 Inspection & Approval: Once your return is received, our team will carefully check it. If approved, we will issue a refund to your original payment method within 7–10 business days. Please note: shipping costs are non-refundable, and if you enjoyed free shipping, the actual delivery cost may be deducted.

🔄 Exchanges: If your product arrives defective, damaged, or incorrect, we will gladly replace it at no extra cost. Simply contact us within 7 days of delivery, and we’ll guide you through the process.

🚚 Return Shipping: Unless the return is due to our error, customers are responsible for return shipping costs. We recommend using a trackable courier service to ensure safe delivery.

📩 How to Start a Return: Email us at ccusi.fr@gmail.com with your order number, the item you wish to return, and the reason. Our customer care team will respond quickly with next steps.

💙 At CCUSI, we want every customer to feel valued and supported. Whether through smooth returns, quick exchanges, or honest service, our goal is to make your shopping experience with us as enjoyable and stress-free as possible.

At CCUSI, we strive to provide our customers with accurate, reliable, and up-to-date information across our website. However, all content, product details, and related information available on CCUSI.com are intended for general guidance and commercial purposes only. While every effort is made to ensure accuracy, we cannot guarantee that all information is complete, error-free, or suitable for every individual purpose. By using our website and purchasing our products, you acknowledge that all items are offered “as is” and “as available,” without any express or implied warranties of performance or suitability.

From time to time, our website may feature links to external platforms or third-party websites for your convenience. Please note that CCUSI does not endorse, control, or take responsibility for the content, privacy practices, or reliability of these external resources. Any use of such third-party websites is entirely at your own risk.

To the fullest extent permitted by applicable law, CCUSI shall not be held liable for any direct, indirect, incidental, or consequential losses arising from the use of our website, reliance on its content, or purchase and usage of our products. If you are unsure whether our products are suitable for your intended needs, we strongly encourage you to seek advice from a qualified professional before making a purchase decision.