General Shipping and Returns Conditions

Effective from January 1st, 2023

Order Shipping

Welcome to www.ccusi.com, your favorite online store. We strive to ensure that your orders arrive promptly at the delivery address you provided. Here are some essential pieces of information:

  • We commit to processing your order within a maximum of 48 hours from Monday to Friday. Orders placed on weekends will be processed between Monday or Tuesday of the following week.
  • Deliveries to Metropolitan France take between 3 and 6 business days, and between 5-10 days for the European Union through our carrier La Poste.
  • If you place an order after 3:00 PM*, it will be processed on the morning of the next business day.

Please consider these timeframes when making your purchases.

We do our best to meet the scheduled, offered, or confirmed delivery dates. However, as this is a delivery service, we cannot be held responsible for delays due to circumstances beyond our control.

When you receive your order, please sign the delivery receipt to confirm receipt of the items. Your signature implies that you waive any claims regarding the goods ordered and received.

Important Observations for Smooth Delivery

To ensure a smooth delivery and promptly resolve any delivery errors, it is essential to consider the following points:

  • Any issues related to the goods or their packaging must be noted in the “observations” section of the carrier’s delivery document.
  • You must also inform www.ccusi.com of any incidents within a maximum of 24 hours.

If these conditions are not met, www.ccusi.com cannot be held responsible for the goods.

We also reserve the right to reclaim ownership of the product in case of non-payment of the price.

*Our reference time is UTC/GMT +2 for Paris (France), and the holidays of this city are taken into account.

Shipping

www.ccusi.com ships its products in collaboration with La Poste, a trusted French operator of postal and parcel services. Returns Policy

Returns Policy

You have a maximum period of 15 calendar days from the receipt of your order for any changes. Here are the important details regarding returns:

  • Any product for exchange or return must be sent back with its original packaging and labeling intact, properly packaged in its original box, and protected.
  • The item must be in the same condition as when it was received. Damaged, used, or broken products due to lack of care or negligence will not be accepted for return.
  • Screen-printed or customized items cannot be exchanged or returned.

Refunds

Refunds for purchases made on www.ccusi.com will be processed by bank transfer to the account you provided within 7 business days following the return of the purchase.

Reshipment

In case of return to the sender due to the impossibility of delivery due to recipient negligence, www.ccusi.com will cover all costs of the first reshipment. If the logistics company has correctly managed the delivery, www.ccusi.com will not be responsible for the reshipment. If the order was debited before shipment, the amount of the item from the order will be refunded, but not the shipping and handling fees.

Delivery Issues

If you notice a problem at the time of delivery of your order (damaged, missing item, etc.), please inform us within 24 hours of receipt by sending an email to the following address: pedidosweb.ccusi@gmail.com. No returns of damaged or defective items will be accepted, nor any claims for missing items, if this fact has not been communicated within the specified timeframe.

Returns for Personal Reasons

In case of return for personal reasons, return costs will be borne by the customer.

Returns Due to Delivery Error

If the return or exchange is due to an error on our part in terms of shipping, www.ccusi.com will cover the return and subsequent reshipping costs. The customer may also opt for a refund of the purchase price.

Return Procedure

To facilitate the return process, follow this procedure:

  • Contact us by mail at: web.ccusi@ccusi.com
  • Send us an email containing the following information:
    • Details of the item you wish to return.
    • Phone number.
    • Order number or invoice.
  • We will provide you with the return address.
  • Carefully pack the item in its original packaging with all received elements (item, box, certificate, and invoice).
  • Once we have received the package, we will proceed with the identification and verification of the condition of the returned products.
  • Once the verification is completed, we will send you an approval email and proceed immediately with the exchange or return.

1-Month Limited Warranty

At CCusi, we take pride in the quality of our products and want to ensure that you are fully satisfied with your purchase. That’s why we offer a 1-month limited warranty from the date of purchase on all our bracelets.

This warranty covers manufacturing defects and issues related to the quality of our products. If you notice a problem within this timeframe, we will be happy to replace your bracelet free of charge.

It is important to note that this warranty does not cover problems related to improper use of our products. Please take care of your bracelet and use it in accordance with our recommendations.

To benefit from this warranty, simply visit one of our CCusi points of sale during the 1-month warranty period. Our team will be happy to assist you and ensure that you have a bracelet in perfect condition.

Thank you for trusting www.ccusi.com for your online purchases. If you have any questions or concerns, feel free to contact us at: info@ccusi.com

Your safety and satisfaction are our priority.

CCusi

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